In today's internet-driven world, when a customer tries to order, then contacting you via a second manner (most would've just given up), it pays to try to help the customer give you their money. 14 hours with no "hey, got your email, sorry, we'll look into it", is just too long--unless their power is out for days and days like ours was a few weeks ago.
I'll have to check and see if they are having a hurricane make landfall where they are...
In the meantime, customer service is critical in today's crowded market. I ordered my card through B&H.
Update: It's now been 6 days and Whi Bal has not replied to my email. My Whi Bal card from B&H arrived today. I don't think I'll order the larger card now, unless this thing is amazing.